Can I Return Products Purchased from Your Online Store? Yes. If you are not satisfied with the purchased auto parts, you may apply for a return within 14 days of receiving the package, provided that: The product is in its original condition: uninstalled, undamaged, unmodified, with original labels and packaging intact. Fitting Tip: To confirm part compatibility, test-fit the product without damaging the original packaging or removing protective films/labels—this avoids invalidating your return eligibility. If the returned product does not meet the original condition and causes value loss, the buyer shall bear the corresponding responsibility. The buyer is responsible for return shipping costs (third-party logistics services have been completed, so fees are non-refundable). If you choose to exchange the product, we will ship the new part to you free of charge. Important Note: Promotional parts with a discount of ≥50% are "final sale items" and not eligible for returns or exchanges.

Cancellation or Modification Before Order Shipment You may cancel or modify your order at any time before shipment, but please note the following fee rules: If paid via PayPal or credit card, a 5% fee will be deducted for order cancellation. If paid via Affirm, a 5%-10% fee will be charged for order cancellation. The fee covers merchant processing fees and refund costs for payment channels such as credit cards and PayPal.

Cancellation After Order Shipment If your order has been shipped and is in transit, you may contact customer service to attempt to intercept and return the package. However, we cannot guarantee 100% success—there are uncontrollable factors in the logistics process.

Return Process After Receiving the Order Return Time Limit: Applications must be submitted within 15 days of receiving the order; late applications will not be accepted. Advance Notification: You must contact us via customer service email (myl2990309881@gmail.com) before returning the product. Packages returned without prior notification will be rejected. Return Label: After confirmation by customer service, a return label will be provided. Return shipping costs will be deducted from the final refund amount. Packaging Responsibility: If returned parts are damaged during transit due to improper packaging, the buyer shall bear the corresponding losses.

After-Sales Rules for Customized Parts If you cancel a customized auto parts order and we have already purchased relevant components from suppliers, a 50% restocking fee will be charged. Due to the long production cycle of customized parts, orders cannot be canceled solely on the grounds of "production time exceeding expectations".

Handling of Installation and Fitment Issues Installed Parts: Except for "fitment issues", installed parts belong to the buyer and are not eligible for returns. Fitment Issue Feedback: If a fitment issue occurs, send an email to myl2990309881@gmail.com within 7 days of receipt, attaching photos of the fitment problem—we will verify and handle it promptly. Quality Issue Solutions: If the part is confirmed to have a quality defect, we will provide a free return label and send a replacement part. If you choose to return instead of replacing, you still need to bear the restocking fee and return shipping costs. Fitment Guarantee: We provide a "fitment guarantee" for parts correctly installed by a professional auto repair shop. If parts have damage/modification marks (e.g., cracks, bends, scratches, or paint), they will lose return eligibility. Double-Sided Tape Parts: Returns are only supported if the protective tape is not removed. If the protective tape of any one of multiple parts is removed, the entire set of parts cannot be returned, and no refund or replacement will be provided.

Handling of Shipping Damage Feedback Time Limit: If parts are found damaged after receipt, contact customer service immediately and provide photos of the damaged parts and the express packaging box. Do not install the parts—damage claims cannot be applied for after installation. Responsibility Attribution: We conduct quality inspections on all outgoing parts. Shipping damage is mostly caused by logistics, so a claim needs to be filed with the courier company. Solutions: Option 1 (Exchange): We will ship a new part for free, and you need to return the damaged part. Option 2 (Return): The buyer shall bear the return shipping costs. No Exception Clause: All shipping damage must be reported within 7 days of receipt; no exceptions will be made for late reports.

Return Deadline The final deadline for return applications is within 15 days from the date of receiving the package, based on the logistics receipt record.

Handling of Incorrectly Shipped/Missing Parts Incorrectly Shipped Parts: Within 7 days of receipt, send photos of the incorrectly shipped parts and your order confirmation number to myl2990309881@gmail.com. We will immediately provide a return label, and after the logistics shows "the returned package has been shipped", we will send the correct part to you for free. Missing Parts: Contact customer service to feedback within 7 days of receiving the order. We will verify the order and ship the missing parts promptly. Important Tip: Before installation, confirm the part model and compatibility are correct. Returns for incorrect shipment cannot be applied for after installation.

Handling of Lost Packages in Transit Logistics Tracking: After receiving your tracking number, we recommend checking the logistics status regularly—normal delays may occur during transportation. Delay Feedback: If the package is delayed for more than 7 business days or the logistics information is abnormal, contact customer service immediately. The earlier the problem is found, the easier it is to coordinate with the logistics party to correct it. Loss Confirmation: If the package is delayed for more than 3 weeks, it can be confirmed as "lost". We will first file a claim with the courier company, then arrange for reshipment or refund based on the result.